FAQ
Is it possible to pay the order afterwards?
Yes, you can choose the payment method 'Afterpay' and pay the order afterwards.
Is it not possible for your company to use the paymentmethod Afterpay?
In that case we can activate the paymentmethod 'on account' for your account so you can pay afterwards with a PDF invoice and directly to us.
You can request the payment method 'on account' by following the steps below (only needed once):
1. Register for an account at our website (in case you don't have one yet)
2. Send us an e-mail at hello@2doboard.com with the username of your account and request the option to pay on account.
After we activated this option at your account we will confirm this by e-mail. From that moment on you can choose the payment method 'on account' at checkout when you are logged in. After completing the order, we will immediately pack the products and send them to you. At the same time you will receive an e-mail with the PDF invoice. The invoice can be paid afterwards within 14 days.
The invoice is only sent digitally by e-mail to the specified e-mail address. We do not send invoices by post.
Is it possible to order with a purchase order by e-mail?
Yes, that is possible. The purchase order can be sent through e-mail to hello@2doboard.com. We will make sure the information such as billing address, delivery address and reference or cost center are properly copied in the invoice.
What are the shipping costs?
The shipping costs are 4.95 euros excluding VAT for shipments to an address in the Netherlands, Belgium or Germany. Shipments to all other European countries and the UK, are charged 14.95 euros excluding VAT.
From 100 euros excluding VAT the shipping costs are 0 euros to all European countries and the UK.
Why can’t 2DOBOARD be reached by phone?
As a team, we want to be as flexible as possible to realize the best products for you at the best price. That is why we have decided not to have customer service by telephone. On the other hand, we respond quickly to e-mails that arrive at hello@2doboard.com. Let us know your question by email, and we will get back to you very soon!
Is there a showroom where I can look at the products?
No, we do not have a showroom. We are an online company without a fixed office or showroom. However, you can return the products for free if the products do not meet your wishes.
How can I return an order?
Send us an e-mail at hello@2doboard.com with your ordernumber. We will reply with a shipping label that you can use to send the shipment back to us.
As soon as we have received and processed the return you will receive a message.
Is it possible to pick up the products?
No, unfortunately it is not possible to pick up your order. Our external warehouse in Waspik, the Netherlands is not designed for picking up orders. However, we do ensure that orders placed on a business day before 9:00 PM will be shipped the same day.
